Return process instructions
We understand that sometimes the received goods may not fully meet your expectations. To protect your rights, we provide the following standard return process instructions and will provide you with necessary assistance throughout the entire process.
Key premises and principles
According to the seller's policy: the success of the return depends primarily on the after-sales policy supported by the domestic seller of the product you purchased. We will verify the specific return conditions, time limits, and requirements with the seller for you.
Cost responsibility statement: International returns involve two main shipping costs: the shipping cost for returning the goods to the seller's designated domestic address, and the international shipping cost for the initial goods shipped from China to you (if incurred). These costs usually need to be borne by you, unless the seller policy explicitly promises to bear them.
Standard three-step return process
Step 1: Application and Verification
Contact customer service: Please contact our customer service promptly (recommended within 7 days) after receiving the goods, and provide order information and clear reasons for return (such as pictures/videos).
Policy confirmation: We will communicate with the seller on your behalf to confirm whether they accept returns, return deadlines, product status requirements, and refund amounts (including shipping costs).
Step 2: Return the returned item
Obtain address: After obtaining the seller's consent, we will provide you with a designated domestic return address.
Arrange for return: You will need to arrange and pay for the shipping cost of returning the goods to that address on your own. Please make sure to use a traceable shipping method and keep the tracking number.
Important reminder: Please do not send out the product without confirming with us, and ensure that the product meets the seller's return status requirements (such as intact, unused, with original packaging).
Step 3: Refund processing
Seller's receipt confirmation: After the seller signs for the return package and verifies that the goods are correct, a refund will be initiated.
Original refund: The refund will be returned to your account through the original payment path. Payments made using account balance will be refunded to your platform balance; Payment made by credit card or bank transfer will be refunded to the original card or account.
Time Explanation: The entire process (international return+seller processing+bank transfer) may take several weeks, please be patient.
Important precautions
Time is key: please make sure to submit your application within the seller's specified return deadline, as it may not be accepted after the deadline.
Keep all vouchers: Please keep the logistics information, communication records, and product photos properly for verification.
Prevention is better than remedy: We strongly recommend that you carefully check the product information before purchasing, and you can choose our "warehouse inspection" service to check in advance to reduce the need for returns.
If you need to initiate a return or have any questions, please feel free to contact our customer service at any time. We will uphold a professional attitude and make every effort to assist you in completing the process.