Q: [Website Usage] I have registered successfully. How can I transfer?
A: Please check out the "Guide to the Use of Square and Area Mass Transportation".
Q: How do you fill in the correct name of the product?
A: Please select the option of "combined transportation" for the packages to be sent in a combined box in the interface of creating the waybill. Black cats are allowed to send single pieces with a weight limit of 16kg and a combined length, width and height of no more than 160cm. Please do not combine containers sensitive to different types.
Q: Does [Website Usage] Provide Box-splitting Service?
A: One package can be split into multiple addresses for delivery. In order to ensure the smooth customs clearance of packages, Fangyuan Group Transportation has the right to divide the packages by itself, but there is no charge. It is recommended that customers control the packages within a reasonable range for their own use and the total value within 1,000 RMB when placing orders.
Q: [Payment Problem] What are the freight payment methods for the round-trip transportation?
A: Currently, only Alipay and bank card payment are supported. Note: If your account has sufficient balance, you can continue to use the account balance for payment.
Q: [Payment Problem] Can I cancel the order after payment?
A: After the payment is completed, if the package has been loaded and delivered, the order cannot be cancelled. If the goods have been packed but not loaded, the order can be cancelled without refund, and the freight can be deducted in the next shipment.
Q: [Payment Issue] Can I change the shipping address after payment?
A: After selecting the address for payment, you cannot change the receiving address again.
Q: [Value-added Service] Is there any service to remove the sundries in the package, such as promotional brochures, inner wrapping paper, ice bags, etc?
A: For the time being, foreign goods removal services such as shoe boxes and ice bags will not be provided in the countryside.
Q: Can the balance of [Financial Management] be withdrawn?
A: Only freight can be deducted from the account balance.
Q: [Financial Management] How to Recharge Account Balance?
A: At present, payment is only supported through the Taobao store recharge dedicated link of Fangyuan centralized transportation. After payment, we will recharge the corresponding amount to your account.
Q: Do you need an ID card for customs clearance?
A: Customs clearance only requires the company's unified code or personal identification number. Please fill it in accurately at the member center. Packages that do not provide identity information will not be transported in the countryside.
Q: [Customs Clearance Notice] Why do I need an ID card for customs clearance? What are the consequences if I misunderstand the ID card information?
A: According to the customs requirements, the declaration of personal belongings must provide the true ID information of the addressee. If the ID card information is incorrect, the package will be blocked or even returned, and the consequences will be borne by the customer.