I. Rules for Claims Settlement
When the value of the parcel exceeds 3,000 yuan, we suggest that you purchase insurance. The insurance service will only compensate for the loss in transit (the confiscation of goods by the customs is beyond the scope of the insurance). For the damage in transit, please refer to the following and the description of claims for easy and non-vulnerable goods.
1. Lost Claims Clause:
1) Ordinary goods do not have insurance: the freight will be refunded and the compensation will be paid according to the purchase value of the goods, with a maximum of 3,000 yuan.
2) Special goods do not have insurance: the freight is refunded, and the compensation is based on the purchase value of the goods, with the highest 1000 yuan.
3) The goods have been insured: the freight will be refunded and the actual insured amount will be paid.
2. Definition of vulnerable goods:
Apart from common vulnerable items such as glass or porcelain products, electronic items such as monitors, mobile phones, digital cameras and other valuables, and other liquids and foods, the definition of other items as vulnerable items shall refer to SF's description of "fragile, vulnerable and valuables".
1) If you are not sure whether the goods to be collected are fragile or of high value, please consult customer service in advance to avoid unnecessary disputes.
3. Description of claims for vulnerable goods:
1) Please emphasize the reinforcement of the internal and external packaging with the merchants before delivery. Our company will use adhesive tape to tie up the obviously vulnerable parts of the external packaging when finding that the packaging obviously does not meet the requirements for long-distance transportation before delivery, and will not unpack and pack again.
3) In principle, our company cannot be responsible for the damage of fragile and vulnerable articles.
4. Statement of claim for non-perishable goods:
1) Before signing for delivery: In actual situation, most Taiwan express delivery companies do not agree with the receiving customers to sign for delivery after unpacking and inspecting the goods. Therefore, if the customers find that the outer package is obviously damaged, please reject it directly and contact customer service to find out what causes the damage. In most cases, the outer bag is damaged due to the unpacking and inspection by the customs.
2) after receipt:
A. The intact product packaging means Fangyuan has fulfilled its duty in transit and will no longer accept any claims.
B if the product cannot be used normally, compensation shall be paid according to the proportion of the damaged part to the total value according to 3 times of the freight of the waybill. if the total value of the waybill is less than 3 times of the freight and the maximum value does not exceed the actual value of the product, the paid freight will not be accepted for compensation.
C. If all items in a waybill are worth 500 yuan and the freight collected is 100 yuan, assuming that the thermos cup containing 50 yuan is obviously damaged, the square area will pay 100 x 3 x (50/500) = 30 yuan; If the entire consignment note is damaged, the highest compensation will be paid to 300 yuan.
5. Name Forecast:
If the name of the package is falsely reported or concealed, resulting in confiscation, fines or return of the package, all losses or expenses shall be borne by the customs. Please pay special attention.
6. High value products:
Our company does not carry high-value goods (such as gold, diamonds, cargo cover, etc.), and any problems arising from hiding such goods shall be borne by ourselves.
7. Limitation claim settlement and definition:
1) From the time of payment to the time when the Taiwan user receives the package (the time when the island express company signs for the package), the whole process takes more than 30 days, and the payment screenshot is used to apply for freight compensation.
2) If the status of the package is not updated, the order amount of the package shall be compensated according to the loss claim standard in Article 1 if the whole process lasts more than 60 days from the time of payment to the time when the Taiwan user receives the package.
Note:
1) Claims will not be accepted if only the outer package of the product is damaged, the appearance is slightly scratched or other conditions that do not affect normal use.
2) Compensation in RMB only supports matching the balance of the top-up account or transferring to Alipay account and domestic bank card account.
II. Disclaimer
The following are disclaimers and are not covered.
1. Due to force majeure such as natural disasters, wars and riots.
2. Changes in the nature of the goods due to customs clearance limitation, flight delay, delayed payment by customers, express delivery delay, wrong recipient information, etc., and the expiration date and warranty period have expired.
3. Our company does not assume joint and several liability and compensation liability for other direct or indirect losses caused by reasons other than our company's.
4. If the parcel delivered violates the provisions of the sending country, it shall be confiscated by the competent authority or handled in accordance with relevant laws and regulations.
5. Mainland e-commerce companies have made mistakes and missed deliveries.
6. Changes in the nature of the goods due to customs clearance limitation, flight delay, delayed payment by customers, express delivery delay, wrong recipient information, etc., and the expiration date and warranty period have expired.
7. Delays caused by customers' failure to confirm and pay freight and customs taxes in time.
8. If the payment and delivery of the goods are not confirmed for more than 3 months due to the negligence of the customer, the goods will be disposed of by Fangyuan Centralized Transportation without any responsibility.
9. Claims beyond the time limit for acceptance. (The goods have not been received for more than 160 days and the customer has not filed a claim after entering the warehouse for centralized transportation within a radius of the city).
10.
Because the nature of consigned goods cannot be prevented from damage (such as liquid vitamins, etc.), defects, characteristics or inherent defects, poor packaging of the goods themselves, natural properties, and damages and leaks caused by inherent defects during transportation (fragile goods such as ceramics, glass, liquid crystal displays, etc., whether reinforced or not, can be guaranteed to be lost but not damaged. )
11. Taxes are collected by the customs and will not be refunded if claims are settled.
12. The normal receipt of the parcel indicates the end of the whole transit process. The normal receipt of the parcel will not be accepted by our company if the claim for distress is filed.
13. Loss, damage, leakage, etc. caused by mainland express delivery companies for prohibited goods or non-carrier goods.
14. We will not ship the prohibited goods. If we insist on shipping, we will bear all the consequences.
Third, the way of claim
1.
Claims are settled by mail. Send mail to: ******@56sys.com, with the title format: waybill number+wangwang ID number+claim item. For example: "* * * * *****5400011111+ABCDE++damaged.
2.
When signing for the goods, be sure to check the goods face to face with the courier. If the goods are found to be short or damaged, please contact the courier to open a list of goods and proof of damage, and contact customer service to settle the claim within 24 hours (it will not be accepted within the time limit); After acceptance, our company will complete the audit and report within 8 working days after receiving the mail, and give you a reply and compensation. Remark: Claims can only be paid if the claims data are complete. Requirements for opening mail records:
A the courier must sign and stamp the delivery site;
B there must be a express company number;
c.
Details of breakage and loss shall be provided, as well as screenshots of shopping orders (including mainland express numbers and amounts) and shopping websites, and photos of breakage (insufficient supporting documents will affect the settlement results).
IV. Non-coverage
1. Cash, checks, bills, documents, securities, letters of credit, passports, works of art, gold and silver, jewelry, jewelry, diamonds, jade, cultural relics and antiques.
2. Fish meal, rapeseed cake, dried sweet potato, peanuts, all kinds of food feed, raw sugar and other items with spontaneous combustion characteristics, perishable and moth-eaten.
3. Precision goods without repair or damage-fixing technical capability and related accessories in mainland China.
4 dangerous goods, inflammable and explosive goods, satellites, weapons and ammunition, military supplies.
5 animals and plants, sea goods, fresh goods, goods to be refrigerated transport.
6. Deck cargo (except container transportation).
7. Goods transported naked or in bulk.
8. Repair, goods in use, second-hand goods and second-hand goods.