After sales guarantee explanation for purchasing goods on behalf of others
We deeply understand the importance of after-sales issues for purchasing goods on behalf of you. As a professional purchasing service platform, our responsibility is to fully assist you in handling after-sales matters, providing you with clear process guidance and professional communication support. Here are the after-sales guarantees and service commitments we provide for you:
Our core commitment
Professional assistance: Our customer service team will act as your representative, responsible for communicating and negotiating with domestic sellers throughout the process, and promoting the after-sales process.
Transparent process: Clearly explain the various after-sales processes such as returns, exchanges, repairs, required conditions, and possible costs and time involved.
Timely response: After you submit the after-sales issue, we will provide a preliminary response and initiate the assistance process within 24 hours.
After sales assistance process
Submit application: Please contact customer service as soon as you discover the problem and provide order information and problem explanation (it is recommended to attach clear photos or video evidence).
Policy verification: We will immediately verify the seller's after-sales policy and inform you of the specific handling plan, feasibility, and required conditions.
Execution assistance:
If it involves returns/exchanges, we will provide the seller's designated domestic return address and guide you through the international return process.
If there is a dispute over product quality, we will negotiate a solution with the seller on your behalf (such as partial refund, compensation, etc.).
Progress follow-up: We will continue to keep you updated on the progress throughout the entire process until the issue is finally resolved.
Important Notice and Responsibility Statement
The after-sales basis depends on the seller's policy: whether the purchased goods can be successfully returned or exchanged depends primarily on the after-sales policy of the original seller (Taobao/1688 and other platform merchants) of the goods. We cannot make commitments beyond seller policies.
Cost responsibility: International after-sales service usually involves additional costs, such as international shipping fees for returning goods from you to China, which are usually borne by you. We will assist you in clarifying all possible expenses in advance.
Timeliness explanation: The international after-sales process (international return, seller processing, domestic resend, etc.) takes a long time and usually takes several weeks. Please understand and be patient.
Best preventive measure: We strongly recommend that you make full use of the "warehouse inspection" service to verify the goods before they are shipped overseas, in order to significantly reduce after-sales demand.
Special Reminder on Receipt
Your on-site receipt is a crucial step in confirming that the appearance of the product is intact. Please check the outer box of the package before signing for it. If serious damage or compression is found, please take photos and contact customer service in a timely manner so that we can assist you in filing and querying with the logistics provider.
We cannot directly control the quality of the product itself or the seller's service, but we promise to make every effort in the after-sales process, using our experience and professional knowledge to fight for the most reasonable solution for you and strive to protect your shopping rights.