Logistics distribution link
1) Receiving Goods
After the goods are delivered from the warehouse, check the goods to receive and accept the waybill, and the problems are as follows:
1. Wrong quantity of goods. 2. Cross-shipment. 3. Packing quality. 4. Inconsistent bill. 5. Loss of goods
Solution:
1. The solution to the incorrect quantity of goods is (1). Check whether the stock-out list is correct (2). Find out whether it is lost in the process of handling (3). Implement the responsible person, and find the responsible person in case of claim settlement. More goods will put the surplus goods back in place and indicate on the list.
2. Solution to the problem of goods cross-shipment: (1) Find out the reason of goods cross-shipment, check the goods location, and check whether the goods are correctly loaded and unloaded. (2). Check the goods, find out the goods location and indicate on the list to prevent the wrong goods
3. Solution to packaging quality: (1) Notify the delivery personnel of slight damage and carry out secondary packaging, and indicate on the documents. (2). To find out the reasons for serious damages and shortage of goods, the responsibility shall be transferred to relevant personnel.
4. Solution to Inconsistency of Goods List: (1) Carefully check whether the documents are goods issued by merchants. (2) Check whether the distribution list is incorrectly entered, and if so, void the document and re-create the new one. (3) Whether there is cross-shipment when the goods are delivered out of the warehouse
5. Solution to the loss of goods: Find the goods, replenish the goods after confirmation of loss or compensate for economic losses. Check the monitoring system, implement the responsible person and investigate the responsibility of the responsible person.
2) Delivery
Problems Occurred during Delivery Order Making and Preparation for Delivery
1. Incorrect entry of waybill, inaccurate destination and contact number, etc. 2. Unreasonable loading leads to high empty car rate and damaged goods rate. 3. Change of customer order, increase or decrease of goods quantity. 4. Inadequate preparation of distribution vehicles leads to goods not being delivered in time
Solution:
1. The solution to document entry is to carefully enter the document, check the document after the second check, check the travel rate of document entry, and implement reward and punishment mechanism
2. Unreasonable solution to loading: reasonable loading and unloading of goods for pre-job training (big or small, heavy or light) 2. Loading in strict accordance with the distribution documents to ensure the conformity of single-phase goods
3. Customers return documents. Increase or decrease or exchange goods. Communicate and negotiate with customers and merchants to increase additional documents for goods, and do their best to make uniform distribution of the same batch of goods. To reduce the cancellation of goods, the current document will be issued separately and surplus goods will be put into storage. Revocation of the current document for replacement and reissue of the distribution document
4. The solution to the insufficient preparation of distribution vehicles is (1) to arrange vehicles reasonably. The distribution vehicles shall implement a shuttle bus system to prepare vehicles in advance according to the cargo volume, so as to ensure that each vehicle is fully loaded and ready for standby vehicles.
3) Transportation
Problems of Goods in Transit
1. The transportation route is unreasonable and does not follow the route specified by the company. 2. The vehicles are damaged during transportation. 3. Overload transportation. 4. There are transportation accidents such as lost goods and damaged goods. 5. Delay the transportation time
Solution:
1. Unreasonable solution to transportation route: Strictly implement the company's transportation route and control the cost of fuel.
2. Solution to vehicle damage during transportation: reserve spare vehicles for regular vehicle inspection, maintenance and repair, and implement vehicle responsibility system
3. Overload transportation: try to avoid overloading during loading, avoid contact with traffic police to control the speed and run smoothly during reasonable loading and unloading.
4. Solutions for lost goods and damaged goods: close the doors of the containers before departure, stop as little as possible to control the speed during delivery, choose a smooth road surface, reduce bumpy road, reduce damage rate, and choose a place with few people to stop for delivery.
5. The solution to delay the transportation time limit: strictly implement the company's transportation time limit, randomly spot check the transportation routes and flexibly handle accidents during the time limit transportation. On the premise of ensuring the safety of people and goods, the transportation time limit shall not be delayed.
4) Arrival
Problems arising from the arrival of goods at the destination
1. Delayed arrival 2. Lost and damaged goods 3. Shortage of quantity 4. Poor service attitude 5. Goods cannot be normally signed for
Solution
1. Solution to Delayed Arrival:. Any delay caused by an accident in transit shall be reported to the company in a timely manner, the customer shall be notified of the delayed arrival in a timely manner, and an apology shall be made to explain the reason and hope for understanding. In case of delayed arrival due to not following the company's route, random inspection of transportation time limit shall be conducted irregularly, and a time limit management system shall be formulated for assessment.
2. Solution to the loss and damage of goods: Find out the reason for the loss of goods and find out the goods, such as those responsible for the loss in the transportation link; If the person responsible for the lost goods bears the economic losses, the person responsible shall bear the economic losses if the damaged goods are recovered and delivered for the second time, and the damaged goods shall not be repackaged for delivery. Negotiate and communicate with customers and make corresponding economic compensation for goods that cannot be signed for.
3. Solution to the shortage of quantity: Find out the reason for the shortage, check the customer's delivery slip and the warehouse center's delivery slip, check the quantity of goods in the warehouse's storage location, replenish the goods that cannot be found or compensate for economic losses, and implement the negotiation and communication between relevant responsible persons and customers to minimize customer losses.
4. Solution to service attitude: Strengthen customer service training, implement customer complaint rate assessment, reward and punishment system, and pay regular return visits to customers
5. The solution to the problem that goods cannot be normally signed for is to contact the information department or the consignor to confirm the contact information if the contact information of the customer is inaccurate and the customer cannot be found, so as to ensure the goods can be signed for accurately. (2) If the customer does not sign for the goods himself, he/she shall provide the ID card of the consignor and make an accurate sign-in registration. In case of abnormal goods such as packaging and quality problems, he/she shall negotiate with the customer (return, exchange or compensation) to minimize economic losses.
5), capital settlement
Problems Occurred:
1. The freight settlement is not timely, for example, the customer of the goods delivered to the door does not have enough cash to pay the freight; The freight settlement staff cannot settle the freight due to delay. 2. The settlement in payment collection is not timely, if the customer does not have enough cash to pay the freight; Collection and collection personnel failed to settle accounts in time. 3. Delivery personnel fled with the money. 4. Return to payment collection and cannot timely distribute the money to customers.
Solution:
1. Freight settlement is not timely: if the customer does not have enough cash, call the customer in advance to inform him of the freight amount and deliver the goods after cash is ready; To strengthen the supervision and management of freight settlement personnel to implement an assessment mechanism. 2. The collection and settlement are not timely: notify the customer of the payment collection amount in advance when delivering the goods, and deliver the goods after cash is ready; Strengthen the supervision and assessment of the collection and collection personnel. 3. If the delivery personnel escape with the money, they should choose honest and trustworthy delivery personnel and take copies of their ID cards and other relevant certificates. POS terminal settlement system should be adopted to avoid direct contact between delivery personnel and cash. 4. payment collection's payment is not timely. payment collection's payment timeliness assessment and customer satisfaction survey should be adopted to timely issue and collect the money.